Smart marketing? A little dangerous in terms of upsetting fans who paid full price to get into the stadium, as well as season-ticket holders? A little desperate on the part of the Mets?
Maybe all three.
The Mets threw the pricing strategies of most sport organizations out the window, said Dr. Larry McCarthy of the Center for Sport Management at Seton Hall University. Most sport organizations would be of the opinion that you should never give away free tickets. One thinks back to Bill Veeck, who always said that even his mother paid to get into the ballpark — the rationale being that free tickets diminish the perception of the quality of the product, and people will be unwilling to pay in the future for something they get for free.
However, the risk that the Mets took may pay off. People got to see three wins over the weekend, an excellent pitching performance, so they may be more inclined to purchase a ticket to go and see another game. One shudders, however, to think about the consequence if they had been hammered and the performances were awful.
Dave Howard, Mets executive vice president for business operations, said about 1,600 people took advantage of the Sunday free offer and about 3,000 people took advantage of the $2.50 offer for Wednesday before those allotments sold out. The Mets announced midday Tuesday that tonights offer also had reached its limit.
Sunday was a challenge because of the holiday, and we just wanted to make an offer available. It also was geared with experimenting in the social-media space, Howard said. It was a Twitter-based promotion. We called it a lsquo;Twicket. It was one of those things where we had the inventory because of the holiday. We gave it a shot, and it was very successful. We want to do more things in the social-media space to engage our fans, especially our younger fans. Obviously they are very active in that space. Well be doing more things like that. They wont be necessarily free tickets, but other offers and promotional opportunities.
Wednesday, it turned out to be less of a challenge because of the pitching matchup. But it is our birthday. It is the 50th anniversary of our first game, in the Polo Grounds. So we had been planning on doing a little promotion with WPIX. We announced it, and virtually within hours, we already had gone through the allocation. So we didnt have to disappoint too many of our fans, we decided to open up a few of the similar sections where there are no season-ticket holders for the Tuesday game beyond the allocation that we already had set aside for the Wednesday game.
Even if the sections offered are not season-ticket-holder sections, is there leeriness about undercutting loyal, paying customers by letting others enter Citi Field for free, or virtually free?
Its a balance, Howard acknowledged. Were trying to strike an appropriate balance to have people come out and experience Mets baseball in 2012, to realize what a great facility we have, realize what a great experience it is, and the fact that the team is going to be a fun team to watch. Were not going to overdo it. But, by the same token, especially early in April, we want to get people excited and have them come out and sample the product, because we think the product will be very compelling for them. We think it is a good marketing exercise to stimulate interest early on.
Howard said creating the optic for TV audiences of a full Citi Field was not a compelling motivation for trying to pack the stadium early with freebies and severely discounted tickets.
Asked if seeing an empty stadium early would cement in TV viewers minds that people were not attending Mets games, and therefore make it more likely for the TV viewers not to attend a future game themselves, Howard said: I dont think the views on television are all that relevant. I think the most important things will be how people perceive the team and how the team performs, than how things look on television in April. Midweek games in April, theyre some of the bigger challenges in terms of getting people into the building.
The Mets also introduced dynamic ticket pricing this season — meaning ticket prices fluctuate up and down based on market demand, with the floor on ticket prices set at what the season-ticket holder paid for a comparable seat.
