Jason Clark, CSO of Websense, has spent a significant amount of time meeting with over 400 CSOs. From his interactions, Clark offers his advice on how chief security officers can be more effective in their positions going forward.

The biggest challenge for a chief security officer is to become more of a business leader, Clark says. Companies are making major transitions around information technology, such as implementing cloud services and mobile devices. Security has to be engaged and connected right into that, Clark says in an interview with Information Security Media Groups Tom Field [transcript below].

CHICAGO, IL, Mar 14, 2012 (MARKETWIRE via COMTEX) –
Mattersight Corporation

/quotes/zigman/5313242/quotes/nls/matr MATR
+0.34%

today announced the launch
of its big data solution for Multi-Channel Analytics. Multi-Channel
Analytics captures, stores, and analyzes customer and employee
interactions across multiple customer touchpoints, indexing every
captured interaction to an individual customer identifier.

The volume of customer and employee interactions is exploding as
additional communication channels evolve, making it nearly impossible
for companies to follow a customer’s interaction across channels.
Multi-Channel Analytics utilizes Mattersight’s big data expertise to
address a number of challenges companies face in leveraging
multi-channel interaction data:

— Data in each channel is often maintained in its own silo
— It is difficult to integrate data from multiple channels to a common
customer identifier
— Combined channel data is so large it overwhelms traditional database
architectures, business intelligence, and data mining capabilities

Mattersight's Multi-Channel Analytics solves these problems by
capturing customer and employee interactions across multiple customer
touchpoints, including calls, emails, chats, website visits, mobile
applications, and employee desktop data. Every captured interaction
is indexed by customer and employee and combined with other available
customer and employee data. Mattersight then automatically analyzes
every second of every captured interaction in the cloud, using
millions of proprietary algorithms and unique behavioral models. The
output of this analysis is hundreds of contextually accurate data
attributes on every captured interaction, indexed by individual
customer in a flexible data mart.

Using this data, Mattersight partners with its clients to drive
significant business value by predicting future customer outcomes,
identifying contact resolution patterns, creating new customer
insights, enabling predictive routing, and assisting with social
media intervention.

Mattersight's Multi-Channel Analytics leverages its strong
competencies and expertise managing big data. Every day, Mattersight
captures over 70 trillion data attributes, applies over 2 million
algorithms, executes over 250 billion computations, and processes
over 350 TB of data.

To learn more about Mattersight and its Behavioral Analytics service,
visit
www.Mattersight.com .

About Mattersight

Mattersight is a leader in enterprise analytics focused on customer
and employee interactions and behaviors. Mattersight's Behavioral
Analytics service captures and analyzes customer and employee
interactions, employee desktop data and other contextual information
to improve operational performance and predict future customer and
employee outcomes. Mattersight's analytics are based on millions of
proprietary algorithms and the application of unique behavioral
models. The company's SaaS+ delivery model combines analytics in the
cloud with deep customer partnerships to drive significant business
value. Mattersight's applications are used by leading companies in
Healthcare, Insurance, Financial Services, Telecommunications, Cable,
Utilities and Government. See What Matters(TM) by visiting

www.Mattersight.com .

Contact
David Gustafson
Vice President of Marketing & Product Management
(847) 582-7016
David.Gustafson@mattersight.com

SOURCE: Mattersight Corporation

mailto:David.Gustafson@mattersight.com

Copyright 2012 Marketwire, Inc., All rights reserved.

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Add to portfolio

MATR

Mattersight Corp.

$
5.93

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Volume: 1,806
March 16, 2012 12:14p

CINCINNATI — Chad Ochocinco, meet the speaker of the US House. On Twitter, of course.

The New England Patriots receiver known for prolific social media interactions tuned in to President Barack Obamas State of the Union address Tuesday night, and he soon was wondering about the unsmiling man sitting behind the Democratic president. Informed by a friend it was Republican Speaker John Boehner of Ohio, the former Cincinnati Bengal decided to reach out to him on Twitter, asking Tuesday night if he was OK.

(Medical Xpress) — A team of researchers at the Johns Hopkins Bloomberg School of Public Health recently discovered a new protein that enables HIV to destroy human cells. The finding provides scientists with a critical glimpse into the complex interactions between HIV proteins and human proteins, a discovery that could potentially lead to new HIV drug therapies. The study was published in the January 19, 2012 issue of Nature.

(Medical Xpress) — Researchers from the University of California have found that negative social interactions can cause internal inflammation that may over time lead to possible health consequences. In the study, the results of which the team has published in the Proceedings of the National Academy of Sciences, the team writes that stressful events can lead to increased production of cytokines, molecules that are produced when inflammation occurs.

So, under his vision, government continues to grow. Government assumes responsibility for more agencies and assumes control over more aspects of our daily lives. How is government, at all levels, managing the programs and control they have now?

In one day, I took notice of the interactions that I had with government at the local, state and Federal level and also took notice of their performance. Here is what happened.

Local Government:

I live in a small town. In order for me to have my garbage picked up on Monday mornings, I have to purchase stickers to put onto my bags of garbage before I put them on the street. Easy, right? Not so fast. I have to physically go to, pay for and pick up my garbage stickers from the town offices. The office is only open for 4 hours a week: Wednesday 10am – 12pm, and Friday 2-4pm. Given that I have to work to pay for the stickers, I am at work durning the 4 hours the offices are open. I dont have garbage stickers.

State Government:

First, I went to the DMV to inquire as to what would be required to transfer my out of state registration to a NY registration. The friendly clerk gave me three government forms to fill out and I was told it was going to cost me around $200.00. Included in this was a $50.00 charge from the state to provide me with a NY title. I am no longer making payments on my truck. Ive owned it outright for years. I entered into a financial agreement with a lender to buy my truck. The agreement was that the bank would lend me the money to buy my truck and they would hold the title of ownership until I paid off the loan. That makes sense. Nowhere in that contract was the state involved. They were not the lien holder, they didnt lend me the money, they didnt make any of the payments. Why, now, years later, does the state government has the power to issue me a title to a vehicle that I worked for and paid for? But they do.

Next, in my mail I foud a statement for child support. I havent been liable for child support in about 5 years. Despite numerous contacts with the state involved (not my nativeNY), they will not turn it off. Ive had custody of my child for years and now he is grown and out of the house. But, I can not get this turned off. Ive called them, provided them with court documents, sent letters all to no avail. Every month, like clockwork I receive a child support statement. The bureaucracy of that state government can not grasp that circumstances change, kids grow up and they should be reactive to this.

Federal Government:

Our Federal government is a shining example of inefficiency and disorganization. Granted, as a retired military member, I may have more contact with our Federal government than most. But, in one day:

I submitted a travel voucher to the finance office. The clerk at the desk walked me through the process step-by-step and was very helpful. She took the time to describe each document and receipt that I needed to give her. I complied. She then told me it would take, on average 5-7 business days to process. Ok.

Eleven business days later, when I handnt either received payment or heard anything, I went back to the office. There was a different person behind the desk. Regardless, she again was very friendly and helpful while informing me that there was no record of the paperwork I submitted, nor was there any record of my having been there at all. Gone. My claim just disappeared. I was also told that office was the wrong office to go to anyway and they shouldnt have taken my claim. I was given a phone number to call their regional office and sent on my way. I called their regional office and was informed that I needed the receipts and papers that I submitted to the first office. Of course, I didnt have those papers because I had followed instructions and turned them into the first Federal finance office. I am still spinning in circles on this one.

As a veteran, I submitted a medical claim to the Veterans Administration on 28 February 2011. Today, I made my fouth visit to my local VA office to determine the status of my claim. After starting from scratch as if I had never been there and once again describing my issue for the fourth time, the very friendly and helpful clerk made a phone call. After a couple redirects and some time on hold, the clerk finally had an answer. She related to me that the VA representative on the other end of the phone told her that my claim is still sitting on their desk. It has been sitting on his desk for nine months as they werent sure they had all the required records. He would look into it and call my local VA rep on Monday. Note that at no time during those nine months had I received an iquiry or letter from the VA asking if me if they had all my records. Our bureaucratic Federal Government hard at work.

Next, I went to my local Federal Post Office. I moved here about four months ago and submitted an official change of address form to have my mail forwarded. Not long afterward, I started to receive my fathers mail. When I asked how to fix that, I was told that I had to submit another change of address card just to make sure it goes through. I did so. That was two months ago. I am still receiving my fathers mail. Again, I asked how to fix this. Now I was told to submit another change of address card but this time I changed my fathers address from my house back to his house. Another example of the complete inefficiency of our government to manage the simplest and most mundane of tasks. Although it hasnt happened yet, I am completely confident that my father very soon will be receiving my mail at his house.

I am sure that Im not unique. This is the run-down of the interactions between one person and their local, state and Federal governments in just one day.

On a larger scale, the governments at every level are facing fiscal problems as their expenditures exceed their revenues. We do not have a tax problem, we have a spending problem. The Federal government is $15+ in debt.AMTRAK, the Post Office, Social Securityare all broke and running routine deficits.New York is projected to have a $350 million shortfall for fiscal year 2012 and a $2 billion projected shortfall for 2013(http://bit.ly/WDa0M) and is Governor Cuomo is forced to make spending cuts. Local governments are also facing budget shortfalls and are making tough choices on funding and taxes.

Given their complete inefficiency in running anything, why would anyone even consider voting for any candidate that is proposing greater control of any government over anything? And, the worst part of it all is how much they charge us for it.

Mathematical modeling of cancer usually involves describing the evolution of tumors in terms of differential equations and stochastic or agent-based models, and testing the effectiveness of various treatments within the chosen mathematical framework. Tumor progression (or regression) is evaluated by studying the dynamics of tumor cells under different treatments, such as immune therapy, chemotherapy and drug therapeutics while optimizing dosage, duration and frequencies.

In a paper published last month in the SIAM Journal on Applied Mathematics, Controlled Drug Delivery in Cancer Immunotherapy: Stability, Optimization, and Monte Carlo Analysis, authors Andrea Minelli, Francesco Topputo, and Franco Bernelli-Zazzera propose a differential equation model to describe tumorimmune interactions. We study the dynamics of the competition between the tumor and the immune system, Topputo explains.

The relationship between cancers and the immune system has been studied for many years, and immune therapy has been known to influence tumor regression. Clinically called immunotherapy, it involves using external factors to induce, enhance, or suppress a patients immune response for treatment of disease. In this study, the therapy consists of injecting a type of immune cells called dendritic cells, which generate tumor-specific immunity by presenting tumor-associated antigens.

In particular, cancer immunotherapy has the purpose of identifying and killing tumor cells, says Topputo. Our research considers a model that describes the interaction between the neoplasia [or tumor], the immune system, and drug administration. Such modeling and simulation can be used to assess the impact of drugs and therapies before clinical application.

Using ordinary differential equations, the authors model the progress of different cell populations in the tumor environment as a continuous process. Within the dynamical system presented by the tumor environment, they apply the theory of optimal controla mathematical optimization methodto design ad-hoc therapies and find an optimal treatment.

The end goal of the control policy is to minimize tumor cells while maximizing effectors, such as immune cells or immune-response chemicals. The aim is to minimize the tumor concentration while keeping the amount of administered drug below certain thresholds, to avoid toxicity, says Topputo. In common practice, one searches for effective therapies; in our approach, we look for efficiency and effectiveness.

Elaborating on a prior study where indirect methods used to solve the optimal control problem are not effective, the authors use direct methods that apply algorithms from aerospace engineering to solve the associated optimal control problem in this paper. Optimal protocols are analyzed, and the duration of optimal therapy is determined.

The robustness of the optimal therapies is then assessed. In addition, their applicability toward personalized medicine is discussed, where treatment is customized to each individual based on various factors such as genetic information, family history, social circumstances, environment and lifestyle.

We have shown that personalized therapy is robust even with uncertain patient conditions. This is relevant as the model coefficients are characterized by uncertainties, Topputo explains. Further studies would include designing optimal protocols by considering personalized constraints based on individual patient conditions, such as maximum amount of drug, therapy duration, and so on.

Other future directions would be the use of more diverse models and studying the effectiveness of treatment combinations. More detailed approaches like agent-based models that describe tumor-immune interactions and hybrid therapies that consist of combined chemotherapy-immunotherapy treatments should also be considered, says Topputo.

More information: Controlled Drug Delivery in Cancer Immunotherapy: Stability, Optimization, and Monte Carlo Analysis, Andrea Minelli, Francesco Topputo, and Franco Bernelli-Zazzera, SIAM Journal on Applied Mathematics, 71, pp 2229-2245 (Online publish date: December 20, 2011)

Provided by Society for Industrial and Applied Mathematics (news : web)

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Public release date: 22-Jan-2012

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Contact: Giuseppe Tettamanzi
g.tettamanzi@unsw.edu.au
61-040-542-1886
University of New South Wales

A new class of electron interactions in quantum systems

Physicists at the University of New South Wales have observed a new kind of interaction that can arise between electrons in a single-atom silicon transistor.

The findings, to be published this week in the journal Physical Review Letters, offer a more complete understanding of the mechanisms for electron transport in nanostructures at the atomic level.

We have been able to study some of the most complicated transport mechanisms that can arise up to the single atom level, says lead author Dr Giuseppe C. Tettamanzi, from the School of Physics at UNSW.

The results contained in this study open the door for new quantum electronic schemes inwhich it is the orbital nature of the electrons – and not their spin or their charge – that plays a major role, he says.

The study, in collaboration with scientists from the ICMM in Madrid and the Kavli Institute in The Netherlands, describes how a single electron bound to a dopant atom in a silicon matrix can interact with many electrons throughout the transistor.

In these geometries, electron-electron interactions can be dominated by something called the Kondo effect. Conventionally, this arises from the spin degree of freedom, which represents an angular momentum intrinsic to each electron and is always in the up or in the down state.

However, researchers also observed that similar interactions could arise through the orbital degree of freedom of the electron. This describes the wave-like function of an electron and can be used to help determine an electrons probable location around the atoms nucleus.

Importantly, by applying a strong magnetic field, the researchers were able to tune thiseffect to eliminate the spin-spin interactions while preserving the orbital-orbital interactions.

By tuning the effect in two different symmetries of the fundamental state of the system…we have observed a symmetry crossover identical to those seen in high-energy physics, says Tettamanzi.

In our case this crossover was observed simply by using a semiconductor device which is not too different from the transistor you use daily to send your emails.

Tettamanzi, who was recently awarded a prestigious ARC Discovery Early Career Researcher Award fellowship, will now investigate another transport mechanism that can arise in quantum dots and single atom transistors called quantised charge pumping.

The idea here is to create a current flowing through a nanostructure without applying a voltage between the leads, but by applying varying potentials at one or more gates of the transistor, in an apparent violation of Ohms law.

Most people dont actively think about the long-term consequences of their online activities, according to a survey Microsoft released this week, along with tips for protecting yourself.

Your online reputation is shaped by your interactions in the online world and spans the disparate and varied data about you, whether created and posted by you or others, Microsoft Chief Privacy Officer Brendon Lynch said in a news release. This information can have a lasting presence online, and can affect your life in many ways — from maintaining friendships to helping you keep or land a new job.

Microsofts survey of 5,000 adults found:

• 91 percent have done something to manage their overall online profile at some point;
• 67 percent feel in control of their online reputation;
• 56 percent dont actively think about the long-term consequences of their online activities;
• 37 percent rarely or never search to see what information is available about them online;
• 17 percent have inadvertently shared information online that was intended to remain private, most commonly details about their personal lives (56 percent of those affected) and personal photos (38 percent);
• 49 percent do not use privacy settings on social networking sites;
• 14 percent have been negatively impacted by the online activities of others;
• Reported consequences include being fired from a job (21 percent of affected people), refused health care (16 percent), turned down for a job (16 percent), being turned down for a mortgage (15 percent) and not getting into the college they wanted (14 percent).

So what should you do?

• Search all variations of your name online from time to time to see whats out there;
• Consider separating professional and personal profiles, using different email addresses, screen names, blogs and websites (and dont link the two);
• Pay attention to privacy settings;
• Think before posting particularly personal information, photos and videos;
• Pay attention to who has access to what youre sharing;
• Dont do anything online that you dont want people to be able to see years and decades from now.

Read more Microsoft and tech news. Visit seattlepi.coms home page for more Seattle news.

This just in…

Many of us have accused our kids of faking stomachaches to get out of going to school. Well, if we take the results of a new study seriously, we may realize that their aches and pains may in fact be caused by stressful friendships and social interactions.

A new study published in the journal Proceedings of the National Academy of Sciences of the USA and done at UCLA found that negative social interaction are linked to increased inflammation. And they are not yet talking about emotional inflammation but instead about physical inflammation that can lead to all kinds of physical symptoms. Although, this study focused on the reactions of young adults, there is no reason to believe that this wouldnt be the case with the younger generation.

We, as adults, know that stomachaches, chest pains, and even colds and headaches can follow a string of stressful social interactions. So, why on earth wouldnt this be the case with children and teens? For the love of God, I have been waiting for this study for decades. I can remember being curled up like a pretzel with writhing stomach pain in 7th grade when Lisa K. decided that I was an undesirable and that none of the girls in my English class should be allowed to talk to me. Her complaint was that I didnt show enough emotion. No one has ever accused me of that in my adult life.

When my teenage daughter complained about feeling pain and not wanting to go to school I was notorious for always doing a brief psychological check-in. Amanda-Darling, I would say — Is anything bothering you at school? To which she would invariably say — Mom — please stop being a psychologist. But now, I feel validated. Yes, probably she was ill when she stayed home from school-ill because of a virus or some other infectious illness but my heart and brain were in the right place when I did my psychological assessment.

Even as an adult, I choose to spend time with friends who make me feel good. Constant headaches from speaking to one friend or chest pains after speaking to a critical and downer friend and they are crossed off my list of go-to people. Friendships, I have always thought, should be a source of joy, understanding, and attunement. So, the next time your child-teen or tween wants to avoid school or a party for an unclear reason you should feel good about swooping right in and asking more questions — gently, indirectly, and unemotionally.

Good Luck!